Anita D. Bhappu
Associate Professor, RCSC
Research Fellow, Terry J. Lundgren Center for Retailing
Ph.D., University of Arizona
Scholarly Interests and Activities
Selected Publications and Recent Work
[MAILING ADDRESS]
PO Box 210078Tucson, AZ 85721-0033
[CAMPUS ADDRESS]
Family and Consumer Sciences Bldg.
650 N Park AveTucson, AZ 85721-0033
Phone: (520) 621-5948 Fax: (520) 621-3209
Email: abhappu@email.arizona.edu
Scholarly Interests and Activities
Anita D. Bhappu is Associate Professor in Retailing and Consumer Sciences as well as Research Fellow at the Terry J. Lundgren Center for Retailing, which is part of the John and Doris Norton School of Family and Consumer Sciences at the University of Arizona. She was previously on the faculty at the Cox School of Business at Southern Methodist University and the McDonough School of Business at Georgetown University. Anita received her Ph.D. in Management from the Eller College of Management at the University of Arizona. She studies a variety of issues pertaining to the performance of diverse work teams, as well as service delivery and E-Commerce. Her research is published in the Academy of Management Review, International Journal of E-Collaboration, Journal of Applied Psychology, Journal of Service Research, Organizational Behavior and Human Decision Processes, and Work and Occupations.
She serves as an ad-hoc reviewer for the Academy of Management Journal, Academy of Management Review, Human Relations, Information Systems Review, Journal of Management, Journal of Management Studies, Management Information Systems Quarterly, Organization Science, and Organizational Behavior and Human Decision Processes. Prior to her academic career, Anita was a chemical engineer for the Procter & Gamble Company. She loves to travel, enjoys ethnic cuisines, and frequently dabbles in the creative arts.
Selected Publications
Zellmer-Bruhn, Mary E., Maloney, Mary M., Bhappu, Anita D., & Salvador, Rommel. When and how do differences matter? An exploration of perceived similarity in teams. Forthcoming at Organizational Behavior and Human Decision Processes.
Bhappu, Anita D. & Schultze, Ulrike. The role of relational and operational performance in B2B customers? adoption of self-service technology. Journal of Service Research, May 2006.
Schultze, Ulrike & Bhappu, Anita D. Incorporating self-serve technology into co-production designs. International Journal of E-Collaboration, October 2005.
Barsness, Zoe I. & Bhappu, Anita D. At the crossroads of technology and culture: Social influence, information sharing, and sense-making processes during negotiations. In Michele Gelfand and Jeanne Brett (Eds.), Negotiation: Theoretical Advances and Cross-Cultural Perspectives, 2004.
Gutek, Barbara A., Cherry, Bennett, Bhappu, Anita D., Schneider, Sherry, & Woolf, Loren. Features of service relationships and encounters. Work and Occupations, August 2000.
Bhappu, Anita D. The Japanese family: An institutional logic for Japanese corporate networks and Japanese management. Academy of Management Review, April 2000.
Gutek, Barbara A., Bhappu, Anita D., Liao-Troth, Matthew A., & Cherry, Bennett. Distinguishing between service relationships and service encounters. Journal of Applied Psychology, April 1999.
Bhappu, Anita D., Griffith, Terri L., & Northcraft, Gregory B. Media effects and communication bias in diverse groups. Organizational Behavior and Human Decision Processes, June 1997.