COVID-19 Has Changed Consumer Behavior. What Does it Mean for the Future?

Thursday, April 23, 2020
Many consumers tried online grocery buying for the first time in March, and the trend may continue, says UArizona researcher Sabrina Helm.

Despite toilet paper hoarding and panic buying, overall consumer spending has sharply declined since the onset of the COVID-19 pandemic, with retail sales dropping an unprecedented 8.7% in March. Stay-at-home orders also have caused many people to change the way they shop for the things they do need.

Sabrina Helm, associate professor in the Norton School of Family and Consumer Sciences in the College of Agriculture and Life Sciences at the University of Arizona, talked to UANews about current trends in consumer spending, online shopping and stockpiling and what they might mean for the future of retail.

Read the full Q&A.


Rosemary Brandt
Media Relations Manager, College of Agriculture & Life Sciences